Call Center Specialist - PT - Summit County, Ohio

Veterans and Persons of Disabilities are Encouraged to Apply! Coleman Data Solutions, a social enterprise of Coleman Health Services, is seeking dependable individuals for their Call Center. This position is responsible for inbound and outbound calls for a variety of customer needs which could involve other tasks such as logging notes, scheduling, etc. based upon the customer need and call type. This position is 20 hours per week and needs to be flexible with working evenings and weekends. No previous experience required! Individuals will be trained on all aspects of the job function, use of equipment, and software systems.

Job Duties include, but not limited to:

-Placing calls

  • Inbound and outbound
  • Requires understanding of software and following proper processes

-Frequency of Calls

  • Expectations of 50-75 calls/shift
  • Follow script provided

-Recording Results

  • Record results of calls made
  • Using calendar to schedule appointments made

Ideal candidates will have effective communication skills, willing to learn, able to sit for long period of times, and able to use headphones. Must have high school diploma or equivalent.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  E.O.E. Persons with a disability can request an accommodation to complete the application process by emailing careers@colemaservices.org with the subject line "Accommodation Request."