Chat/Text Crisis Specialist - FT - Stark County, OH

Coleman Health Services is a nationally recognized not-for-profit provider of behavioral health and rehabilitation programs to foster recovery, build independence, and change destinies for individuals, families, and businesses in our community. We are seeking Chat/Text Crisis Specialist in Stark County, OH. This is not a remote position. 

Duties include:

  • Provide crisis intervention, support, and referrals via chat or text.
  • Effectively complete risk assessments via chat or text
  • Work collaboratively with the visitor to create a safety plan
  • Demonstrate sensitivity, empathy, objectivity, professionalism, effective customer service skills, and sound clinical judgment in the course of all work.
  • Collaborate with other team members to ensure client needs are met
  • Consult with a supervisor on clinical needs as appropriate
  • Accurately document interactions


  • High School Diploma required
  • Past or current experience in motivational interviewing, crisis intervention, and trauma informed care is preferred

Benefits options include health, life, pension, paid time off, and more.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  E.O.E. Persons with a disability can request an accommodation to complete the application process by emailingcareers@colemanservices.orgwith the subject line "Accommodation Request."