Would you like to be part of an award-winning team that gives you the ability to positively impact the lives of your fellow team members? Do you see yourself as someone who brings value through continuous improvement and excellent customer service? If so, consider joining our team!  As the Applications Support Specialist, you will serve as the primary expert software administrator and applications support resource for the SmartCare EHR/EMR system within the organization. This position is 100% onsite in our Kent, Ohio, office location. The shift will be Monday - Friday either 11am - 7pm or 12pm - 8pm.

What can Coleman offer you?

• A positive and supportive work environment that values both teamwork and individuality, welcomes innovation, is inclusive, promotes creativity, and where diversity is valued
• We will provide you with flexibility and empower you to be successful
• You will be encouraged to participate in ongoing learning & developmental opportunities
• The ability to provide meaningful input that is heard and acted upon
• A competitive compensation & benefits package
• Flex Spending Account
• Accrue three weeks of paid-time off during first year 
• $400 annual CEU reimbursement
• $2000 Staff Referral Bonus 
• $250 Quarterly Employee Recognition Program, Wellness Reimbursement & more!

What are we looking for in an Applications Support Specialist? 

• Software administrator responsible for the configuration and application support of the SmartCare EHR/EMR system processes including policy and procedure development
• Works directly with users and management to develop Statement of Work (SOW) documents and assures proper system integration.
• Troubleshoots user problems and procedural questions for all users.
• Manages routine and ad hoc system reports and statistics.
• Serves as a liaison with all vendors associated with the operations of client hardware and software.
• Effectively learns and understands an operational area to serve as a bridge between users and vendor/system.

What qualifications will a successful Applications Support Specialist have? 

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 years' experience as a software administrator in a computer-related field with an emphasis on application support, analysis , and EHR/EMR.
• Ability to grasp complex data systems and creatively develop improvements to the systems.
• Proven leadership, problem solving, and communication skills.
• Able to work independently.
• Expert in MS Office.
• Effective written and verbal communication skills.

Why join Coleman Health Services?

We are a nationally recognized not-for-profit provider of behavioral health and an organization that has demonstrated over 40 years of stability and transparency. 

Our Company Culture and Benefits Set Us Apart! Regardless of your role at Coleman Health Services, your work makes a lasting impact on those we serve. When you join our team, you become part of a collaborative community of dedicated professionals whose primary mission is to improve the lives of our clients. In return, you can also expect opportunities for career advancement and continued professional training.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  E.O.E. Persons with a disability can request an accommodation to complete the application process by emailing careers@colemanservices.org with the subject line "Accommodation Request."